Acceptable use policy

1. Professional registration

Practiva is for therapists, counsellors, and psychotherapists holding a current registration with a recognised UK professional body. This includes (but is not limited to):

• BACP (British Association for Counselling and Psychotherapy)
• NCPS (National Counselling and Psychotherapy Society)
• UKCP (UK Council for Psychotherapy)
• BPC (British Psychoanalytic Council)
• BABCP (British Association for Behavioural and Cognitive Psychotherapies)
• HCPC (Health and Care Professions Council) — for arts therapists and counselling psychologists
• BPS (British Psychological Society) — for chartered psychologists

If your registration lapses, is suspended, or is revoked, you must remove your Practiva-hosted site from public view and notify us within 7 days. We may verify your registration at any time.

2. Honest representation

You must not:

• Claim qualifications, registrations, or accreditations you don’t hold.
• Misrepresent your training, experience, or therapeutic approach.
• Use protected titles you’re not entitled to (e.g. “Counselling Psychologist” if not HCPC-registered).
• Imply Practiva endorses, certifies, or verifies your professional standing — we host your site but we’re not your regulator.

3. Not for crisis or emergency services

Practiva must not be used as a route to crisis support.Your contact form may take hours or days to be read. If a client is in immediate danger they need urgent services (Samaritans 116 123, NHS 111, or 999), not an email enquiry form. Your Practiva site should make this clear — for example, with a short note next to the contact form. You’re responsible for ensuring prospective clients understand this.

4. Client confidentiality

You must:

• Treat all client information stored in Practiva as confidential health data.
• Have a lawful basis under GDPR for collecting and storing each piece of client information.
• Maintain your own privacy notice for clients, separate from Practiva’s.
• Not store information about identifiable third parties (e.g. a client’s family member) without lawful basis.

5. Prohibited content

You must not use Practiva to publish or store content that:

• Is unlawful, defamatory, harassing, obscene, or hateful.
• Promotes conversion “therapy” or any other practice harmful to clients on grounds of sexuality, gender identity, race, religion, or disability.
• Promotes unevidenced treatments as medical cures.
• Markets to vulnerable people in misleading ways.
• Infringes copyright, trademark, or other intellectual-property rights.
• Contains malware, exploits, or attempts to compromise Practiva’s security.
• Solicits illegal activity.

6. No scraping, abuse, or resale

You must not:

• Resell, sublicense, or white-label Practiva to anyone else.
• Use automated systems to scrape, harvest, or load-test Practiva.
• Attempt to access another user’s account or data.
• Probe, scan, or test the vulnerability of any system without our written consent (responsible disclosure welcome via security@practiva.io).

7. Site visitor conduct

You’re responsible for how visitors to your published site use it — for example, the messages they send through your contact form. Practiva applies basic content filters but you should review enquiries before responding and report clearly abusive contact to us.

8. Enforcement

If we believe you’ve breached this policy, we may, at our discretion:

• Ask you to remove or change Content.
• Temporarily suspend your published site or account.
• Terminate your account permanently.
• Report serious matters to your professional body or appropriate authorities.

Where possible we’ll contact you first and give you a chance to fix the issue. For serious or repeated breaches we may act immediately.

9. Reporting concerns

If you see content on a Practiva site that breaches this policy — or that you believe should be reported to a professional body — email trust@practiva.io. We take every report seriously.