Terms of service

1. About Practiva

Practiva (“Practiva”, “we”, “us”, “our”) is operated by [PRACTIVA LTD], a company registered in England and Wales (company number [COMPANY NUMBER]) with its registered office at [REGISTERED ADDRESS].

We provide a software platform that helps UK therapists create a professional website and manage their private practice. The platform is offered as a subscription service.

2. Eligibility

To use Practiva you must:

• Be at least 18 years old.
• Hold a current registration with a recognised UK professional body for therapists/counsellors — for example BACP, NCPS, UKCP, BPC, BABCP, or HCPC.
• Be using Practiva for legitimate professional practice in the UK.
• Have the authority to enter into this agreement, including on behalf of any organisation you represent.

We may ask for proof of registration at any time. If we cannot verify it, we may suspend or close your account.

3. Your account

You’re responsible for keeping your login details secure and for everything that happens under your account. Notify us straight away if you suspect unauthorised access.

4. Free trial

New customers can use Practiva free for 14 days from sign-up, with no payment details required. At the end of your trial, your account becomes read-only unless you start a paid subscription.

5. Subscriptions, fees and billing

• Prices are shown on our pricing page. UK VAT is added at checkout where applicable.
• Subscriptions renew automatically each billing period (monthly or annually) until cancelled.
• Payment is taken in advance via Stripe. By providing payment details you authorise us to charge the applicable fees.
• We may change our prices with at least 30 days’ notice, taking effect on your next renewal.

6. Cancellation and refunds

• You can cancel anytime from your dashboard. Your subscription ends at the end of your current billing period.
• 14-day satisfaction guarantee: if you cancel within 14 days of your first paid month, we’ll refund the payment in full. After that, paid subscriptions are non-refundable except where required by UK consumer law.
• We may suspend or close your account if you breach these terms, with reasonable notice except in serious cases.

7. Your content

You retain all rights in the content you put into Practiva (your website copy, photos, client notes, documents — your “Content”). You grant us a limited licence to host, transmit, and display your Content as needed to operate the service.

You’re responsible for ensuring your Content does not infringe anyone’s rights and complies with these terms and applicable law (including GDPR, where you handle client data).

8. Acceptable use

You agree to follow our Acceptable Use Policy, which forms part of these terms. We reserve the right to remove Content or suspend accounts that breach it.

9. Service availability

We aim for high availability but do not guarantee uninterrupted service. We may suspend the service temporarily for maintenance, upgrades, or to address security issues. We’ll give reasonable advance notice where practical.

If you experience significant outages affecting your published website, please contact us — we may offer service credits at our discretion.

10. Data protection

Our handling of personal data is set out in our privacy policy. Where you upload client information (e.g. contact details, session notes) you remain the data controller and we act as your data processor. The data-processing terms in our privacy policy form part of this agreement.

11. Intellectual property

Practiva, including its software, design, and brand, is owned by us and protected by intellectual property law. These terms don’t give you any ownership in Practiva itself.

12. Limitation of liability

Nothing in these terms excludes liability for death, personal injury caused by our negligence, fraud, or anything else that cannot be lawfully limited.

Subject to that, our total liability to you under or in connection with these terms (whether in contract, tort, or otherwise) is limited to the fees you have paid us in the 12 months preceding the event giving rise to liability.

We are not liable for indirect or consequential losses, loss of profits, loss of anticipated savings, loss of business opportunity, or loss of data (beyond our obligation to maintain reasonable backups).

Practiva is not a substitute for professional clinical judgement, supervision, or crisis services. We’re not responsible for any clinical decisions you make or for the consequences of how you use the platform in your practice.

13. Indemnity

You agree to indemnify us against any claims arising from your Content, your use of Practiva in breach of these terms, or your professional practice.

14. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email at least 14 days before they take effect. Continuing to use Practiva after changes means you accept them.

15. Termination

Either party can terminate this agreement at any time by closing the account. On termination, your right to use Practiva ends; sections that by their nature should survive (e.g. payment, IP, liability) continue.

16. General

• Governing law: English law.
• Jurisdiction: the courts of England and Wales have exclusive jurisdiction.
• Entire agreement: these terms and our policies are the entire agreement between us.
• Assignment: you may not transfer your account without our consent. We may transfer our rights and obligations to a successor business.
• Severability: if any clause is found unenforceable, the rest remain in force.
• Notices: we’ll send notices to your account email address. You can write to us at hello@practiva.io.